A-61670 August 2014 8-1
8 Troubleshooting
Contents Problem solving .........................................................................................8-1
Power button/Indicator lights......................................................................8-3
Upgrading software....................................................................................8-3
Contacting Service.....................................................................................8-3
Problem solving Use the chart below as a guide to check possible solutions to problems you
may encounter when using the Kodak i5000 Series Scanner.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separation roller and feed module
are properly installed. See the procedures in Chapter 7, Maintenance.
• you check the Maintenance Meters on the Operator Control Panel to
see if it is time to change the rollers and/or tires.
• the leading edges of all batched documents are centered in the feeder
so that each document will come in contact with the feed rollers.
• documents with an unusual texture or surface are fed manually or
using another Document Handling setting (e.g., Fragile, Thick, Thin).
See the Scanning Setup Guide for the ISIS Driver, TWAIN Datasource
or VRS for more information.
• the gap release toggle switch is not pushed in.
• fan your documents to aid in document feeding.
•select Omit Multifeed on the Scanning screen to ignore multifeed
detection if scanning documents with a known multifeed condition.
To remove a document jam:
• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.
Long documents are not feeding or are
jamming
• Make sure the input elevator and output tray extenders are pulled out
to provide support for long documents or use the optional document
extenders.
• i5200/i5600/i5800/i5850 Scanners: Make sure the Maximum
Document Length is set high enough. Maximum Document Length
will vary based on resolution and scanning depth. See Chapter 3,
“Maximum document length” for more information.
• For i5200V/i5600V: Maximum Document Length is always set at 40
inches. It is not user-settable.
• Set a lower output resolution or an alternate output format.
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