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CHAPTER 2
SERVICE PROCEDURES
BASIC SERVICE PROCEDURES
KZRV has a strong interest in maintaining top quality customer
relations with owners. By producing high quality products, we want
to assure our customers of our support with parts and service
availability. Our dealer network is the first choice to serve and supply
your needs for your recreational vehicle. Our authorized dealers will
pleasantly assist in providing service maintenance needs plus parts,
options, and information concerning your recreational vehicle.
Should you experience a problem with service availability, please
follow the steps in the order listed below.
1. Contact your selling dealer’s service department for an
appointment. Describe to the best of your knowledge the nature
of the problem. Please keep appointments to establish a good,
workable relationship.
2. Contact the owner or general manager of the dealership should
the initial attempt fail with the service department.
3. Contact: Customer Relations Department
KZRV
0985 N 900 W
Shipshewana, IN 46565
Phone: (866) 472-5460
Hours: (8am-5pm E.S.T.)
E-mail: kz@kz-rv.com
Website: http://www.kz-rv.com
Give all the above information as requested along with the
serial number of the coach in question. We will make every
attempt to resolve your problem.
Please bear in mind that most problems arise from
misunderstandings concerning warranty coverage and service. In
most instances, you will be referred to the dealer level and your
concerns will be resolved with the dealer’s facilities and personnel.
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