April 8, 2011 HN FAQ Memo, Version 3.0 Page 6 of 108
2 Trouble shooting.
2.1 HSM error messages:
2.1.1 AI State = Wait
Description: An error In the AI has occurred causing the AI to restart, after restart the AI is unable to initialize all
modules and go to standby mode.
Causes / Actions: Restart AI, if it doesn’t go to standby mode: Open AI, restart again and check witch module that
doesn’t initialize.
Look for errors on that module.
2.1.2 DosageLineOpenTimeout
Description: The SI has sent a sample to the AI. The AI has not responded to that, and the sample will timeout.
Causes / Actions: Check if AI is in Standby or Auto mode: if not restart AI, if it doesn’t go to standby mode: Open
AI, restart again and check witch module that doesn’t initialize.
Look for errors on that module.
2.1.3 DosageMissed
Description: The SI has sent a sample to the AI. The AI has not responded to that, and the sample will timeout.
Causes / Actions: Check if AI is in Standby or Auto mode: if not restart AI, if it doesn’t go to standby mode: Open
AI, restart again and check witch module that doesn’t initialize.
Look for errors on that module.
2.1.4 BD1Posttimeout
Description: The backend of the sample send from SI has not been detected by BD1 within the expected timeslot.
(the front end has been detected.)
Causes / Actions: Check for leaks in the Safety/flush valve and the filter.
Check that the Tube from SI to AI has the correct length, and that the BD1 is placed at correct distance from SI.
References: 2.1.3 How to manually test Safty/flush and Filter valve in SI (Needs Vacuum):
2.1.2 How to simulate samples trough SI :
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