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Product Assistance Help on installation, calibration, and the use of LeCroy
equipment is available from the LeCroy Customer Service
Department in your country (see contact numbers following the
index).
Maintenance Agreements We provide a variety of customer support services. Maintenance
agreements give extended warranty and allow our clients to
budget maintenance costs after the initial three-year warranty
has expired. Other services such as installation, training,
enhancements and on-site repairs are available through special
Supplemental Support Agreements.
Staying Up to Date LeCroy is dedicated to offering state-of-the-art instruments,
continually refining and improving the performance of our
products. Because of the speed with which physical
modifications may be implemented, this manual and related
documentation may not agree in every detail with the products
they describe. For example, there might be small discrepancies
in the values of components affecting pulse shape, timing or
offset, and — infrequently — minor logic changes.
However, be assured the scope itself is in full order and
incorporates the most up-to-date circuitry.
We frequently update firmware or software during servicing to
improve scope performance, free of charge during warranty. We
will keep you up to date with such changes, through new or
revised manuals and other publications.
But you should retain this, the original manual, for future
reference to your scope’s unchanged hardware
specifications.
Service and Repair Please return products requiring maintenance to the Customer
Service Department in your country or to an authorized service
facility. LeCroy will repair or replace any product under warranty
free of charge. The customer is responsible for transportation
charges to the factory, whereas all in-warranty products will be
returned to you with transportation prepaid. Outside the warranty
period, you will need to provide us with a purchase order
number before we can repair your LeCroy product. You will be
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