Lenovo System x3550 M3 - Page 329

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See
Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
• Go to the IBM support website at
http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Error code
Description
Action
3808003 Error retrieving system configuration from
IMM
1. Shut down the system and remove the power
cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 513).
3808004 IMM system event log full
• When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
• When using the local console:
1. Run the Setup utility.
2. Select System Event Log ➙ Clear System
Event Log.
3. Restart the server.
3818001
Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002
Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003
Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004
Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005
Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
Chapter 3. Diagnostics 317