• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See
Chapter 4 “Parts listing, Lenovo System x3550 M3 Type 4254 and 7944” on page 403 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
• Go to the IBM support website at
http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Error code
Description
Action
3058004 Three boot failure
1. Undo any recent system changes, such as new
settings or newly installed devices.
2. Make sure that the server is attached to a reliable
power source.
3. Remove all hardware that is not listed on the
ServerProven website at
http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us/
.
4. Make sure that the operating system is not
corrupted.
5. Run the Setup utility, save the configuration, and
then restart the server.
6. See
“Problem determination tips” on page 401.
3108007
System configuration restored to default
settings
Information only. This is message is usually associated
with the CMOS battery clear event.
3138002 Boot configuration error
1. Remove any recent configuration changes made
to the Setup utility.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3808000 IMM communication failure
1. Shut down the system and remove the power
cords from the server for 30 seconds; then,
reconnect the server to power and restart it.
2. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 513).
3. Make sure that the virtual media key is seated and
not damaged.
4. (Trained service technician only) Replace the
system board.
3808002 Error updating system configuration to IMM
1. Shut down the system and remove the power
cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 513).
316 System x3550 M3Problem Determination and Service Guide
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