Lenovo ThinkPad Edge E425 - Chapter 10. Getting Support; Before You Contact Lenovo; Registering Your Computer; Downloading System Updates

Chapter10.Gettingsupport
ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter
providesinformationaboutgettinghelpandsupportfromLenovo.
Thischaptercontainsthefollowingtopics:
•“BeforeyoucontactLenovo”onpage133
•“Gettinghelpandservice”onpage134
•“Purchasingadditionalservices”onpage136
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningthediagnosticprograms,orbyconsultingtheThinkPadWebsite.
Registeringyourcomputer
ToregisteryourThinkPadproductswithLenovo,goto:http://www.lenovo.com/register.Thiscanhelp
authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo
tonotifyyouaboutpossibletechnicalinformationandupgrades.
Formoreinformationaboutregisteringyourcomputer,referto“Registeringyourcomputer”onpage25
.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/ThinkPadDrivers.
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessage?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
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