Remove the rear system fan .  .  .  .  .  .  .  .  117
Install the rear system fan .  .  .  .  .  .  .  .  .  119
Front bezel replacement .  .  .  .  .  .  .  .  .  .  .  122
Remove the front bezel .  .  .  .  .  .  .  .  .  .  122
Install the front bezel .  .  .  .  .  .  .  .  .  .  .  123
Front door replacement.  .  .  .  .  .  .  .  .  .  .  .  124
Remove the front door .  .  .  .  .  .  .  .  .  .  124
Install the front door .  .  .  .  .  .  .  .  .  .  .  125
Front panel board assembly replacement.  .  .  .  .  127
Remove the front panel board assembly  .  .  .  127
Install the front panel board assembly .  .  .  .  128
Heat sink and fan module replacement.  .  .  .  .  .  130
Remove the heat sink and fan module .  .  .  .  130
Install the heat sink and the fan module.  .  .  .  132
Intrusion switch replacement .  .  .  .  .  .  .  .  .  135
Remove the intrusion switch .  .  .  .  .  .  .  .  135
Install the intrusion switch .  .  .  .  .  .  .  .  .  136
M.2 boot adapter replacement .  .  .  .  .  .  .  .  .  137
Remove the M.2 boot adapter .  .  .  .  .  .  .  137
Install the M.2 boot adapter .  .  .  .  .  .  .  .  139
M.2 drive replacement .  .  .  .  .  .  .  .  .  .  .  .  142
Remove an M.2 drive .  .  .  .  .  .  .  .  .  .  .  142
Adjust the retainer on the M.2 boot  
adapter .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  143
Install an M.2 drive .  .  .  .  .  .  .  .  .  .  .  .  145
Memory module replacement .  .  .  .  .  .  .  .  .  146
Remove a memory module .  .  .  .  .  .  .  .  146
Memory module installation rules and  
orders.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  149
Install a memory module .  .  .  .  .  .  .  .  .  150
Optical drive replacement .  .  .  .  .  .  .  .  .  .  .  153
Remove an optical drive.  .  .  .  .  .  .  .  .  .  153
Install an optical drive.  .  .  .  .  .  .  .  .  .  .  155
PCIe adapter replacement.  .  .  .  .  .  .  .  .  .  .  159
Remove a PCIe adapter .  .  .  .  .  .  .  .  .  .  159
Install a PCIe adapter .  .  .  .  .  .  .  .  .  .  .  160
Power distribution board replacement .  .  .  .  .  .  162
Remove the power distribution board of the 
fixed power supply.  .  .  .  .  .  .  .  .  .  .  .  162
Install the power distribution board of the 
fixed power supply.  .  .  .  .  .  .  .  .  .  .  .  164
Remove the power distribution board of the 
hot-swap power supply .  .  .  .  .  .  .  .  .  .  166
Install the power distribution board of the hot- 
swap power supply .  .  .  .  .  .  .  .  .  .  .  168
Power supply replacement .  .  .  .  .  .  .  .  .  .  170
Remove the fixed power supply.  .  .  .  .  .  .  170
Install the fixed power supply.  .  .  .  .  .  .  .  173
Remove a hot-swap power supply.  .  .  .  .  .  176
Install the hot-swap power supply .  .  .  .  .  .  179
Processor replacement .  .  .  .  .  .  .  .  .  .  .  .  184
Remove the processor .  .  .  .  .  .  .  .  .  .  184
Install the processor  .  .  .  .  .  .  .  .  .  .  .  185
RAID flash power module replacement.  .  .  .  .  .  187
Remove a RAID flash power module .  .  .  .  .  187
Install a RAID flash power module .  .  .  .  .  .  189
Server replacement .  .  .  .  .  .  .  .  .  .  .  .  .  191
Remove the server from the rails .  .  .  .  .  .  191
Install the server into the rails.  .  .  .  .  .  .  .  194
Server cover replacement .  .  .  .  .  .  .  .  .  .  .  199
Remove the server cover .  .  .  .  .  .  .  .  .  199
Install the server cover .  .  .  .  .  .  .  .  .  .  201
System board replacement (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  204
Remove the system board .  .  .  .  .  .  .  .  .  204
Install the system board .  .  .  .  .  .  .  .  .  .  207
Update the machine type and serial  
number .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  209
Enable TPM .  .  .  .  .  .  .  .  .  .  .  .  .  .  211
Enable UEFI Secure Boot .  .  .  .  .  .  .  .  .  213
Tape drive replacement.  .  .  .  .  .  .  .  .  .  .  .  214
Remove a tape drive .  .  .  .  .  .  .  .  .  .  .  214
Install a tape drive .  .  .  .  .  .  .  .  .  .  .  .  215
Complete the parts replacement .  .  .  .  .  .  .  .  217
Chapter 5.  Problem  
determination .  .  .  .  .  .  .  .  .  .  .  .  . 219
Event logs .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  219
General problem determination procedures .  .  .  .  221
Resolving suspected power problems .  .  .  .  221
Resolving suspected Ethernet controller  
problems .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  222
Troubleshooting by symptom .  .  .  .  .  .  .  .  .  222
Power on and power off problems .  .  .  .  .  .  223
Memory problems .  .  .  .  .  .  .  .  .  .  .  .  224
Hard disk drive problems .  .  .  .  .  .  .  .  .  225
Monitor and video problems .  .  .  .  .  .  .  .  227
Keyboard, mouse, or USB-device  
problems .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  228
Optional-device problems .  .  .  .  .  .  .  .  .  229
Serial-device problems .  .  .  .  .  .  .  .  .  .  231
Intermittent problems.  .  .  .  .  .  .  .  .  .  .  231
Power problems .  .  .  .  .  .  .  .  .  .  .  .  .  232
Network problems .  .  .  .  .  .  .  .  .  .  .  .  232
Observable problems.  .  .  .  .  .  .  .  .  .  .  233
Software problems.  .  .  .  .  .  .  .  .  .  .  .  235
Appendix A.  Hardware 
disassembling for recycle .  .  .  .  .  .  . 237
Disassemble the server for chassis recycle .  .  .  .  237
Appendix B.  Getting help and 
technical assistance .  .  .  .  .  .  .  .  .  . 239
ii ThinkSystem ST250 V2 Maintenance Manual