Action Yes No
Step 3
a Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 127.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is solved.
Paper jam message remains after jam is cleared
Action Yes No
Open front door and remove all trays.
a Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b Press to clear the message and continue printing.
Does the paper jam message remain?
Contact
customer
support.
The problem is solved.
Solving print problems
Printing problems
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex Trace
mode.
Go to step 2.
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Contact
customer
support.
The problem is solved.
Troubleshooting 153
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