Lexmark MS312 - Troubleshooting; Understanding the Printer Messages

USB print service check
Action Yes No
Step 1
Enter Diagnostic mode and perform a print test to make sure the
printer prints correctly. Verify that the indicator light is on, and then
print the menu settings page. Navigate to:
Reports > Menu Settings Page
Are the internal pages printing?
Go to step 2. Go to step 7.
Step 2
Verify if the user's applications are set up correctly.
Are they set up correctly?
Go to step 4. Go to step 3.
Step 3
Try a dierent application to run a print job.
Did the output print?
This is not a printer
issue.
Go to step 4.
Step 4
Check the printer driver.
Is the correct driver being used and properly set up?
Go to step 6. Go to step 5.
Step 5
Use a dierent driver.
Did this fix the issue?
The problem is
solved.
Go to step 6.
Step 6
Try a dierent USB cable.
Did this fix the issue?
The problem is
solved.
Go to step 7.
Step 7
Replace the controller board. Go to
“Controller board removal”
on page 223.
Did this fix the issue?
The problem is
solved.
Contact the next
level support
Network service check
Note: Before starting this service check, print out the network setup page. This page is found under
Menu > Reports > Network Settings. Consult the network administrator to verify that the physical and
wireless network settings displayed on the network settings page for the device are properly
configured. If a wireless network is used, then verify that the printer is in range of the host computer or
wireless access point, and there is no electronic interference. Have the network administrator verify that
the device is using the correct SSID, and wireless security protocols. For more network troubleshooting
information, consult the Lexmark Network Setup Guide.
4514-330
Diagnostics and troubleshooting
157