Action Yes No
Step 3
a Remove the input tray.
b From under the printer, check the duplex gear assembly and
duplex link for wear and damage.
Are the they free of wear and damage?
Go to step 4. Replace the duplex
gear assembly. See
“Duplex gear
assembly removal”
on page 220.
Step 4
From under the printer, check the duplex, belt, and roller for wear
and damage.
Are they free of wear and damage?
Go to step 5. Replace the duplex.
See
“Duplex
removal” on
page 254.
Step 5
a Remove the input tray.
b POR into the Diagnostics menu and perform a duplex sensor
test:
Diagnostics Menu > Duplex Tests > Sensor Test
c Lower the duplex jam door, and toggle the duplex sensor.
Does the sensor state on the control panel display change when
it is toggled?
Go to step 6. Replace the duplex
sensor. See
“Duplex
sensor and input
sensor removal” on
page 255.
Step 6
Does the error remain?
Contact the next
level of support.
The problem is
solved.
241 paper jams
241 paper jam messages
Error code Description Action
241.01 Paper over tray 1 pass through sensor on
warmup.
Go to
“Tray 1 jam service check” on page 98.
241.02 Sensor (input) early arriving jam. Go to
“Tray 1 jam service check” on page 98.
241.03 Tray 1 pass through sensor never became
covered when feeding a sheet from an option
below.
Go to
“Tray 1 jam service check” on page 98.
241.06 Failed to feed from Tray 1. Exhausted all pick
retries. Paper present sensing indicates media is
in the tray.
Go to
“Tray 1 jam service check” on page 98.
241.14 The media is late reaching the sensor (input)
within the specified time from tray 1.
Go to
“Tray 1 jam service check” on page 98.
241.15 Media tray 1, tray pulled jam. Go to
“Tray 1 jam service check” on page 98.
241.16 The engine timed out waiting for the tray 1 to
report 'ready' before the 1st pick attempt.
Go to
“Tray 1 jam service check” on page 98.
4514-330
Diagnostics and troubleshooting
96
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