Lexmark MS312 - Page 159

Actions Yes No
Step 11
Using the subnet address supplied by the network administrator,
assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the
printer driver.
Did this fix the problem?
The problem is
solved.
Go to step 12.
Step 12
Is the device physically connected (Ethernet cable) to the network?
Go to step 13. Go to step 15.
Step 13
Try using a dierent Ethernet cable.
Did this fix the problem?
The problem is
solved.
Go to step 14.
Step 14
Have the network administrator check the network drop for activity.
Is the network drop functioning properly?
Replace the
controller board. See
“Controller board
removal” on
page 223.
Contact the network
administrator.
Step 15
Is the printer on the same wireless network as the other devices?
Go to step 17. Go to step 16.
Step 16
Assign the correct wireless network to the printer.
Did this fix the problem?
The problem is
solved.
Go to step 17.
Step 17
Are the other devices on the wireless network communicating
properly?
Go to step 18. Contact the network
administrator.
Step 18
Verify that the wireless card is properly seated on the controller
board.
Is the wireless card seated correctly?
Go to step 20. Go to step 19.
Step 19
Properly reseat the wireless card.
Did this fix the problem?
The problem is
solved.
Go to step 20.
Step 20
If there is an attached antenna, is the antenna damaged?
Go to step 22. Go to step 21.
Step 21
Replace the antenna.
Did this fix the problem?
The problem is
solved.
Go to step 22.
4514-330
Diagnostics and troubleshooting
159