Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions for the
paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper menu
to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• Specify the paper size
from the tray settings
to match the paper
loaded in the tray.
• Change the paper
loaded in the tray to
match the paper size
specified in the tray
settings.
Step 3
a Depending on your operating system, specify the paper size from Printing
Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct
light for more than 10 minutes. Extended exposure to light may cause
print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Print Quality Guide
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