Action Yes No
Step 3
a Check for an error message on the display.
b Clear the message.
Does the error message still appear?
Go to step 4. The problem is solved.
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
“Supported flash drives and file types” on page 67 for
non‑touch‑screen printer models.
For touch‑screen printer models, see
“Supported flash drives and file
types” on page 114 and “Supported flash drives and file types” on
page 162.
Does the error message still appear?
Go to step 5. The problem is solved.
Step 5
Check if the USB slot is disabled by the system support person.
Does the error message still appear?
Contact
customer
support.
The problem is solved.
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex Trace
mode.
Go to step 2.
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Contact
customer
support.
The problem is solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on paper that is supported by the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 2.
Troubleshooting 303
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