Lexmark X264dn Service Manual

Diagnostics information 2-55
7013-XXX
Fax reception service check
Step Questions / actions Yes No
1 Is the phone line properly connected to the
modem card and the wall jack?
Go to step 3. Go to step 2.
2 Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
Problem resolved. Go to step 3.
3 Check for a dial tone.
Is there a dial tone?
Go to step 4. Go to step 6.
4 Use a telephone to test the phone line’s
ability to send and receive calls.
Did the phone line work properly?
Go to 7. Go to step 5.
5 Use a telephone handset to verify the phone
line is free of static or external noise.
Is the phone line noise-free?
Go to step 7. Go to step 6.
6 Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
Problem resolved. Go to step 7.
7 In <diags / config menu>, verify that the
Enable Fax Receive setting is on.
Is the setting set to on?
Go to step 9. Go to step 8.
8 Set “Enable Fax Receive” to On.
Did this fix the problem?
Problem resolved. Go to step 9.
9 Is Distinctive Ring enabled? Go to step 11. Go to step 10.
10 Turn on Distinctive ring.
Did this fix the problem?
Problem resolved. Go to step 11.
11 Is the phone line analog? Go to step 13. Go to step 12.
12 Is the VOIP server configured to support
fax?
Go to step13. Stop here. This is an issue
with the VOIP provider.
13 Does the MFP have reception issues with
only a certain remote device?
Go to step 14. Go to step 15.
14 Verify communications with a different
remote device.
Can the other device receive faxes?
The issue is with the other
device.
Go to step 15.
15 Go to the Administrator menu. Enter the Fax
settings - Analog Fax Settings submenu.
Verify the Block No Name Fax user setting.
Is it enabled?
Go to step 16. Go to step 17.
16 Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved. Go to step 17.
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Lexmark X264dn Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	28 ppm
Scanner type	Flatbed scanner
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	28 cpm
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Total input capacity	250 sheets
Maximum input capacity	800 sheets
A6 Card	Yes
Font styles	3 of 9 scalable PCL 5e, 2 PCL bitmap fonts, 39 scalable PPDS, 5 PPDS bitmap fonts, 84 scalable PCL, OCR-A, OCR-B scalable PCL 5e, 91 scalable PostScript
Dimensions (WxDxH)	428 x 405 x 440 mm
Networking features	10/100BaseTX
All-in-one functions	Copy, Fax, Scan
Standard input trays	2
Compatible operating systems	Apple Mac OS X (10.2 or later) Apple Mac OS 9.x Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP x64 Microsoft Windows Server 2003 x64 Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 Microsoft Windows Server 2008 x64 Linpus Linux Desktop 9.2, 9.3 Red Hat Enterprise Linux WS 3.0, 4.0, 5.0 SUSE Linux Enterprise Server 8.0, 9.0, 10.0 SUSE Linux Enterprise Desktop 10 openSUSE 10.2, 10.3, 11.0 Linspire Linux 6.0 Debian GNU/Linux 4.0 Red Flag Linux Desktop 5.0, 6.0 Ubuntu 7.10 Ubuntu 8.04 LTS Novell Open Enterprise Server Novell NetWare 5.x, 6.x Sun Solaris SPARC 8, 9, 10 Sun Solaris x86 10 HP-UX 11.11, 11.23, 11.31 IBM AIX 5.2, 5.3, 6.1
Package dimensions (W x D x H)	20 x 18.62 x 22.44 \
Internal memory	64 MB
Sound power level (standby)	27 dB
Sound pressure level (copying)	54 dB
Sound pressure level (scanning)	51 dB
Envelopes sizes	7 3/4, 9, 10, B5, C5, DL
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet
Maximum duty cycle	50000 pages per month
Page description languages	PPDS
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Certification	Energy Star, U.S. FDA, FCC Class B, UL 60950-1, IEC 60320-1, ECMA 74:8, CAN/CSA-C22.2 60950-1-03, ICES-003 Class B, VCCI Class B, BSMI Class B, CE Class B, CB IEC 60950-1, IEC 60825-1, IEC 61000-3-2, IEC 61000-3-3, EN 55022 Class B, EN 55024, CISPR 22 Class B, IEC 60320, GS (TÜV), EN 60825-1, ACMA A-tick mark Class B, AS/NZS 60950-1, EK Mark, K60950, KCC MIC Mark, CCC Class B, UL AR, CS, TÜV Rh, PSB-SS 337, CNS 13438, CNS 14336
Market positioning	Business