Lexmark X7500 - Troubleshooting

21
Troubleshooting
If you needu need
more helpp
Launch the drivers CD that came with your printer, and then click k
Contact Lexmark.
Problem Solution
The touch screen is blank and does not
respond to touches.
• Verify that the control unit is plugged in.
• Verify that the electrical outlets have power.
• Make sure all cables and cords are properly connected. For more
information, see “Attach cables and cords” on page 11.
• Turn the control unit off and then back on.
• If you are still having problems, contact Lexmark customer support
(see below for more information).
A red exclamation point appears over the
Copy icon on the Home screen.
• Touch the Copy icon. Follow instructions on the screen.
• Make sure the printer is plugged in and turned on.
• Make sure the Ethernet cables are connected to the correct ports.
For more information, see ““Attach cables and cords” on page 11.
• Turn off the printer and the control unit. Turn the printer on, and
then turn the control unit on.
The paper will not feed through the
Automatic Document Feeder (ADF).
• Clean the scanner rollers and pick pads and try again. For more
information, see “Maintaining your MFP” on page 22.
• If you are still having problems, contact Lexmark customer support ving problems, contact Lexmark customer support
(see “If you need more help” for more information).
My network print job doesn’t print. • Print a network setup page:
– From the Home screen, touch the Key icon, and then touch Print
Reports.
– Touch Network Setup Page.
• Verify the IP address and settings.
I cannot send or receive analog faxes. • Make sure the telephone cable is properly connected to the port
on the control unit and to the phone jack.
• Verify the phone line is analog.