LG-Ericsson iPECS-CM - Page 6

iPECS-CM
ACD & CTI Feature Description and Operation Issue 3.5
2
iPECS-CM supports up to five (5) concurrent CTI links and each can be configured as Active or
Standby based on CTI Server policy.
Figure 2 iPECS-CM CTI Server Interface Configuration
The following tables describe features and functions available to each of the ACD user types and
terminals.
SLT
LDP Series
LIP Series
SIP Phone
WIT-400H
ACD Supervisor
N
Y
Y
N
N
ACD Assistant Supervisor
N
Y
Y
N
N
ACD Agent
Y
Y
Y
Y
N
SLT
LDP Series
LIP Series
SIP Phone
WIT-400H
ACD System Feature
Automatic Call Distribution
Y
Y
Y
Y
N
Queue Announcement
Y
Y
Y
Y
N
Queued Call Display
N
Y
Y
N
N
ACD Agent Feature
Log On
Y
Y
Y
Y
N
Log Off
Y
Y
Y
Y
N
ACD Automatic Answer
N
Y
Y
N
N
Release Button
N
Y
Y
N
N
Work After Call Mode
Y
Y
Y
Y
N
Not Ready Mode
Y
Y
Y
Y
N
Automatic Work After Call
Y
Y
Y
O
N
Automatic Work After Call
Release
Y Y Y N N
Handset/Headset Mode
N
Y
Y
N
N