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Troubleshooting
General Troubleshooting (Some Quick and Easy Tips for Resolving Problems)
Installation
Symptom Possible Cause(s) Possible Solution(s)
Cannot direct enter
channel number.
(STB in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the STB’s channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
(STB in FTG Mode) The channel entered
is not included in the FTG Channel Map.
Channel access is restricted to channels included in the FTG
Channel Map. If necessary, make changes to the FTG Channel
Map using the FTG File Manager.
Power
Symptom Possible Cause(s) Possible Solution(s)
No power. See STB Quick Check flow chart on following page.
Picture Reception and Sound
Symptom Possible Cause(s) Possible Solution(s)
No picture. Display panel is turned OFF. • Turn display panel ON.
• Power failure?
Antenna/cable not connected. Connect antenna/cable signal to STB.
Connections incorrect. Check connections on STB, in particular, HDMI cabling.
MPI not connected. If applicable, connect MPI cable to MPI device.
Encrypted program. Try another channel.
Wrong tuning band. Adjust Installer Menu settings.
Normal picture,
poor or no sound.
Audio muted. Press MUTE or use Volume Up key to increase sound level.
Broadcast problem. Try a different channel.
Erratic Operation
Symptom Possible Cause(s) Possible Solution(s)
Installer Menu setup. Wrong Installer Menu settings. Adjust Installer Menu settings as required.
Installer Remote (not supplied with STB)
Symptom Possible Cause(s) Possible Solution(s)
Remote doesn’t work. Television/Display Control not connected
properly.
Use appropriate Television/Display Control cable (provided)
to connect the STB to the display panel. See “STB Cabling
Connections” information in this document.
Remote not in TV Mode. Use MODE key to select “TV”; puts remote into TV Mode.
Not aimed at IR receiver. Point remote at IR receiver on display panel.
Remote too far from IR receiver or
IR path is obstructed.
Move remote closer to IR receiver on display panel, darken
room, and/or remove obstructions.
MPI not connected. If applicable, connect MPI cable to MPI device.
Weak batteries. Replace batteries.
Wrong battery polarity. Check that “+” and “-” match in battery compartment.
Too much light in room. Dim room light.
Wrong Installer Remote. Requires compatible LG Installer Remote (see examples in this
document). Contact your LG representative.
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