Checking various procedures and contract details online
■ From the terminal
dメニュー (dmenu) → "My docomo (お客様サポート )" (My docomo (Customer support)) (in Japanese only)
■ From PC
My docomo (https://www.nttdocomo.co.jp/mydocomo/) (in Japanese only)
● There are cases where the site may not be available due to system maintenance or subscription, etc.
● "Network security code" or "ID/Password" is required to use "My docomo".
For inquiries while overseas (for loss, theft, malfunction, etc.)
■ From DOCOMO mobile phones (In Japanese only)
Before calling, display "+"
-81-3-6832-6600 (toll free)
(To enter "+", touch and hold the "0" key)
* You can use international call access codes instead of "+" to call.
■ From land-line phones (In Japanese only)
International call access
code for the country you
stay
-81-3-6832-6600 (toll)
* You are charged a call fee to Japan.
* For international call access codes, refer to NTT DOCOMO website.
Business hours: 24 hours (open all year round)
● Please conrm the phone number before you dial.
● If you lose your terminal or have it stolen, immediately take the steps necessary for suspending the use of this terminal.
● If this terminal you purchased is damaged, bring your terminal to a repair counter specified by
DOCOMO after returning to Japan.
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