Appendix 1 Troubleshooting
Object
Error code
Occurrenc
e location
Error message Reason and measure
Type Address
XGT panel
S/W update
0x30
0x21
XGT
Panel/
XP-
Builder
Failed to Create
Initialized Module
Version File.
Because the each module version
information can’t be read because of
XGT Panel’s error, it failed to initialize.
If this symptom is repeated, contact
Module version file
size is invalid.
The each module version information
can’t be read because of XGT Panel’s
error. If this symptom is repeated,
contact Customer Service Center.
Can't Read module
version file.
The each module version information
can’t be read because of XGT Panel’s
error. If this symptom is repeated,
contact Customer Service Center.
0x24
XP-
Builder
There's no file to
download.
The version information list to update is
empty. Check the module folder newly
designated at XP-
Builder and if there is no error,
download XGT Panel module and try
update again. If this symptom is
repeated, contact Customer Service
0x25
XP-
Builder
Downloaded file is not
Module to download.
The wrong file which is not in the new
module list of XGT Panel is
downloaded. Try update of XGT Panel
again. If this symptom is repeated,
contact Customer Service Center.
XGT panel
S/W update
0x30
0x26
XGT
Panel
Not enough space in
flash memory.
The space to copy new module in XGT
Panel is not enough. After deleting the
unnecessary file or backing up the
previous file to the movable storage
equipment, try update again. If this
symptom is repeated after deleting,
contact Customer Service Center.
0x27
XGT
Panel
Failed to Copy module
~.dll
The new module is not installed
because of XGT Panel’s error. After
rebooting the device, touch
\\FlashDisk\LSISProduct\Update.exe
and set the device as update mode.
Then update again. If this symptom is
repeated, contact Customer Service
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