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8. AFTER SALES SERVICES
8.1 General
8.1.1 LTE Scientific Ltd has a nationwide team of Service Engineers,
supported by service specialists based at our headquarters near
Oldham. We pride ourselves on both the quality and speed of
response we offer.
8.1.2 Before requesting any type of after sales service please obtain the
serial number of the equipment concerned.
8.1.3 Before commencing any repair or maintenance work it is the
customers’ responsibility to ensure that the product is free from
contamination that would be hazardous to the health of our Service
personnel.
This is a requirement of the Health & Safety at Work Act of 1974 and
to meet our mutual responsibilities we will request you to complete a
Safety Clearance Certificate prior to commencement of work.
8.2 Warranty
8.2.1 UK
Your product is warranted against the defects in materials and
workmanship for 12 months from date of shipment.
8.2.2 Overseas
Your product will be warranted by LTE’s distributor company.
8.2.3 Limitations
Warranty cover will not apply to defects arising from:
• Improper use by the user
• Unauthorised modifications
• Operation of the products in unfavourable environments - see
section 2
Full details of warranty conditions are contained in our Conditions of
Sale - a copy of which is available on request.
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