CBX 500 Multiservice WAN Switch Hardware Installation Guide 4/5/03v
Beta Draft Confidential
Maintenance Agreements
Lucent offers a comprehensive program to provide hardware support, a 24-hour
emergency hotline, overnight parts replacement, and an escalation procedure.
Non-contract maintenance services are provided at current time-and-materials rates.
For more information, contact Lucent Technical Assistance Center (TAC) at
1-866-LUCENT8 (in the U.S.). For international telephone numbers see “Technical
Support” in “About This Guide.”
Lucent has adopted a maintenance strategy based on customer-initiated requests to the
Lucent TAC. The TAC coordinates all customer services, including hardware and
software technical support, on-site service requirements, and module exchange and
repair.
If the Product Is Damaged
If any portion of the switch is damaged, forward an immediate request to the delivering
carrier to perform an inspection of the product and to prepare a damage report. Save
the container and all packing materials until the contents are verified.
Concurrently, report the nature and extent of the damage to the Lucent TAC so that
action can be initiated, either to repair or replace the damaged items.
Do not return any items to Lucent until you obtain instructions from a TAC
representative. Report the problem or deficiency to the TAC representative, along
with the model, type, and serial number. Upon receipt of this information, Lucent will
provide you with service instructions, or a Return Authorization Number and shipping
information. All items returned under warranty must be shipped to the manufacturer
with the charges prepaid.
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