About This Guide xiii
Contacting Lucent Remote Access Technical Support
Contacting Lucent Remote Access Technical Support
The PortMaster comes with a 1-year hardware warranty.
For all technical support requests, record your PortMaster ComOS version number and
report it to the technical support staff.
New releases and upgrades of PortMaster software are available by anonymous FTP
from ftp://ftp.livingston.com.pub/le/.
You can schedule a 1-hour software installation appointment in advance by calling the
technical support telephone number listed below. Appointments must be scheduled at
least one business day in advance.
For Europe, Middle East, and Africa (EMEA)
Contact the Lucent Remote Access EMEA Support Center Monday through Friday
between the hours of 8 a.m. and 8 p.m. (GMT+1), excluding French public holidays.
• By voice, dial +33-4-92-92-48-88.
• By fax, dial +33-4-92-92-48-40.
• By electronic mail (email) send mail to emeasupport@livingston-ent.fr
For North America, Latin America, and the Asia Pacific Region
Contact Lucent Remote Access Monday through Friday between the hours of 6 a.m.
and 5 p.m. (GMT –8).
• By voice, dial 800-458-9966 within the United States (including Alaska and
Hawaii), Canada, and the Caribbean, or +1-510-737-2100 from elsewhere.
• By fax, dial +1-510-737-2110.
• By email, send mail as follows:
– From North America and Latin America to support@livingston.com.
– From the Asia Pacific Region to asia-support@livingston.com.
• Using the World Wide Web, see http://www.livingston.com/.
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