LeadCare
®
II User's Guide 5-1
Chapter 5 Troubleshooting and
Maintenance
Several factors contribute to inaccurate blood lead testing and control testing.
This chapter provides steps you can take if your patient blood lead tests or
control tests are out of range. This chapter contains the following topics:
• Calling LeadCare Product Support
• Troubleshooting Results Below the Target or Expected Value
• Troubleshooting Results Above the Target or Expected Value
• Control Test Results Below the Target Range: Possible Causes
• Control Test Results Above the Target Range: Possible Causes
• Screen Display Messages
• Maintaining the Analyzer
Calling LeadCare Product Support
If you cannot determine why your system is giving you a problem, call LeadCare
Product Support at 1-800-275-0102 or email LeadCareSupport@magellandx.com.
Please collect this information and have it ready before you call:
• Serial No. of LeadCare II (on bottom of analyzer)
• Test kit lot number (on end of box)
• Calibration code on calibration button *
• When did you last test with controls? Date:
• Control results last recorded: Level 1 ____ Level 2
• Control lot number *
• Control expiration date
• Sensor lot number *
Calibration code, control lot number and sensor lot number
should all be the same.
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