O3 Regional Oximeter Chapter 8: Service and Maintenance
www.masimo.com 48 Masimo
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the instrument repaired.
Please clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Cleaning Procedure on page 47. Make sure the equipment is fully dry
before packing.
To return the O3 Module for service, please follow the Return Procedure on page 48.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning
Procedure section. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
• A letter describing in detail any difficulties experienced with the O3 Module.
Include the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation
must be included.
• Purchase order number to cover repair if the O3 Module is not under warranty, or
for tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
• A certificate stating the O3 Module has been decontaminated for bloodborne
pathogens.
• Return the O3 Module to the shipping address listed in the Contacting Masimo
section below.
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