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6.0 Cleaning and Maintenance
The following precautions must be taken prior to start any cleaning or maintenance activity:
- Make sure there are no burning embers in the top or bottom chamber and ashes have cooled down
completely.
- Make sure that all panels of the burner are cold
- Make sure you have isolated the burner from main electrical power supply.
6.1 Periodic Cleaning & Checks
Depending upon the usage certain parts or areas of the Mystique burner will need cleaning every week or
fortnight.
6.1.1 Ash Removal
The downdraft burner creates considerably less ash compared to conventional wood burners. Depending upon
usage, ash removal will be required every week or as required.
- Open the top combustion chamber door and & remove the top downdraft injector by lifting vertically.
- Using a small brush, push accumulated ash into bottom chamber through injector hole.
- Open the bottom chamber door using tool provided with the fire.
- Insert a metal pan into the lower combustion chamber and using a small brush swap ash on to pan.
- Remove the metal pan with ash and empty it.
- Carefully put back the downdraft top injector back in place.
- Using the brush collect the ash in the bottom chamber into the metal pan and empty it.
6.1.2 Cleaning the Glass
It will be necessary to clean the glass after long usage or when improper fuel is burnt. A dampened paper towel
newspaper with cool ash or a non-caustic oven cleaner can be used to clean the glass. Do not scrub using steel
products or abrasive material, as it can leave scratch marks on the glass and also damage printing on the glass.
Do not use
6.1.3 Cleaning the Panels
A soft dry cloth is sufficient to clean and maintain the finish of the panels. Household detergent or a damp cloth
must not be used as they may damage painted panels or give bad odors while running the fire.
6.1.4 Visual checks
- Make sure that the top downdraft injector is sitting properly in the top combustion chamber.
- All boards in both the combustion chambers are in place and are in good condition.
- Make sure that the ceramic block in the bottom chamber is sitting properly in the bottom combustion
chamber. If the holes of this ceramic block appear to be filled with fly ash, remove it from the bottom chamber
and dust off using a soft brush.
6.2 Annual Maintenance
In order to meet consent regulation of the Environment Canterbury Regional Council
and Glen Dimplex’s warranty terms, Mystique burner must be serviced at least once
every 2 years from service agent trained and authorized by Glen Dimplex New
Zealand.
To ensure continuous safety, before each heating season, check the condition of the following items; the flue
system, the insulating boards in both the top and the bottom chambers, door seals, damper seal, heat exchanger
access plate seal. Replace parts only with genuine GLEN DIMPLEX spare components.
6.2.1 Flue Inspection & Cleaning
Flue system should be checked and be swiped by a professional chimney sweep at least once a year depending
upon usage. Do not use chemical chimney cleaners. Check the flue sections nearest the firebox. If a flue system
is becoming excessively blocked or needs frequent cleaning, investigate the installation, fuel and operation of the
burner with help of a professional.
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