MASTER KITCHEN Prime Series - Troubleshooting and Customer Support; Common Defects and Solutions

EN-32
TROUBLESHOOTING
If a defect occurs, before calling the service desk, make sure that it is not due to
incorrect operations by consulting the following defect table.
Defect
Defect Possible
cause
Notes/solution
The appliance
does not work
Faulty fuse. Check the meter jump switch.
Blackout
Check that the kitchen light or other appliances
in the kitchen are working.
The knobs (if
any) have been
removed from the
respective rod
The knobs were
accidentally
disengaged.
Simply insert the knobs into the respective
rods placed in the control panel and press
them so that they snap together and can be
rotated normally.
The knobs (if any)
cannot be easily
rotated.
There may be dirt
under the knobs.
The knobs can be removed for cleaning. To
remove the knobs, simply remove them from
the respective rod by pulling them towards
themselves.
Carefully clean the knobs using a cloth and
soapy water. Dry thoroughly, using a soft cloth.
Do not use sharp or abrasive materials.
Do not wet or wash in the dishwasher.
Do not remove the knobs too often so that
the coupling with its rod does not become too
loose.
Defect Notes/solution
After a cooking process you can hear
a noise and you can notice an air
leak between the oven door and the
control panel.
The cooling fan continues to work even when
the oven is turned off for a few minutes, to
avoid high humidity conditions inside the
oven and cool it. The cooling fan will turn off
automatically.
The food is not completely cooked in
the time indicated by the recipe.
A temperature different from that indicated
in the recipe has been used; check if the set
temperature corresponds to that indicated by
the recipe. The amount of ingredients used
is different from that indicated in the recipe;
please check the recipe again and the relative
quantities of ingredients.
Non-uniform gilding
The set temperature is too high, or the cooking
level must be optimized; check the recipe
and settings. The pan chosen for the selected
cooking function was not great for size and/
or colour and/or material. When using radiant
heat (“Traditional cooking”), use pyrophyll with
a matt finish, dark colours and light weight.