Masterclock GMR5000 - Password and Time Code Troubleshooting; Multiple Bad Password Errors; Problem: Incorrect UTC Time or Date; Time Code Source Issues



MasterclockGMRUserManualv2–2016.12
67
Thefactory‐defaultpasswordforWinDiscoveryandtelnetis“public”.ForSSHthedefaultuseris“public”andthe
defaultpasswordis“publicpass”.

PROBLEM:

 Multipleerrorwindowstitled,BadPasswordcontinuetopop‐upeachtimeaconfigurationsettingisapplied.
POSSIBLEREASONS/SOLUTIONS:
1. Youhaveenteredand“remembered”anincorrectpasswordinthepasswordwindows.Youmustclearthe
memorizedpasswordusingoneof thetwooptionsbelow.
2. WinDiscoveryonlyremembersthepasswordforthecurrentsession,soclosetheWinDiscoverysessionand
reopenit.Allpasswordswillbeforgottenandyou
canstartanew.
3. AsanalternativetoclosingyourWinDiscoverysession,rightclickonthedeviceintheleftWinDiscovery
window.Thelastentryinthepop‐upmenulistsForgetMemorizedPassword.Selectthisoption.
4. YouareusingaglobalpasswordthatisdifferentfromthepasswordoftheGMRyouaretryingtoadminister.
ChangetheglobalpasswordtomatchthatoftheGMR,orchangethe
unitpasswordtotheglobalpassword.

PROBLEM:
 TheUTCtime(and/ordate)isincorrect
POSSIBLEREASONS/SOLUTIONS:
Thereareseveralpotentialfailurepoints:
 invalid,intermittent,ormissingtimecodesource
 date/yearoverwritefunctionfornon‐dateencodedtimecodemaybeenabledimproperly
 batterymayneedreplacement(seethepreviousproblemitem)
 anNTP/SNTPclientorWindowslocaltimezoneconfiguration
1. Verifythat
yourtimecodesourceisgeneratingtheUTCreferencedtimeanddatethatyouexpect,andthat
thistimecodeformatisatanacceptablesignallevelandqualitythatcanbedetectedatthereceiver(inputto
theGMRconnector).
2. Ifyouhaveatimecodesourcefrom
analternatevendor,besurethatyourtimecodeactuallycontains
encodeddate/yearinformationtotheSMPTEorIEEE1344[IRIG‐B]timecodeformats.SMPTE‐typetime
codesmusthavethedatebeencodedtotheLeitchspecificationintheuserbits.IRIG‐B(0)/B(1)timecode
format,musthave
theyear/dateencodedtotheIEEE1344specificationintheCF(ControlFunctions).Verify
throughyourmasterclock’sdocumentationthatdateencodingisbothsupportedandenabled.
3. IfyouareusinganacceptableUTCtimecodesourcewithdateencodedtimecode,ensurethatthetime/date
overwritefunctionof
theMCR5000TCRoptionisnotenabled.
4. Ifyourtimecodesourceisprovidingdaylightsavingstimeadjustments(duringDST)ortimezoneoffsetsthese
mustbefunctionsmustbedisabledoryoumustconfiguretheGMRTCRtimecodeoffsetoptionstoremove
theDSTandTimeZoneoffsets
tocompensate.
5. IfyouareusinganNTPclientorthedate/timedisplaysuchasonaWindowssystem,thismayprovide
misleadinginformationasthesemaybeconfiguredtodisplaylocaltimezoneanddaylightsavingtime
information.ThisisconfiguredthroughtheDate/TimeappletintheControl
Panel.UsetheWinDiscoveryor
TelnetinterfaceorasystemwiththetimezoneandDSTdisabled.
.