APPENDICES
42
F.3 Customer Service
F.3.1 Warranty
The IMPACT and IMPACT
2
are warranted to the original purchaser
by Matrix Technologies Corp. to be free of defects in materials and
workmanship for a period of twelve (12) months from the date of
purchase, providing that it has been operated according to the
instructions, not abused or misused, that the serial number has not
been removed, and that the instrument has not been disassembled
(except for autoclaving). No other warranty is expressed or implied.
Upon receipt of your pipettor, please complete and return the
warranty card.
No IMPACT or IMPACT
2
shall be returned without a prior Return
Goods Authorization from Matrix Technologies Corp. Should a unit
need to be returned, insurance and shipping charges must be paid
by the purchaser. Both the IMPACT and IMPACT
2
with packaging
have been determined capable of withstanding normal shipping
hazards. If an instrument needs to be repaired, please return it to
Matrix Technologies Corp. in its original shipping carton.
F.3.2 Customer Service
To obtain repairs or replacements within the terms of the warranty,
contact Matrix Technologies Corp., Customer Service Department:
Matrix Technologies Corp.
44 Stedman Street
Lowell, Massachusetts 01851
800-345-0206
(508) 454-5690
Fax (508) 458-9174
March 1996
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