www.marketdirect.com.au Ph: 1300 494 494
79
c) If you act or fail to act in a way which either prevents us from determining the true cause and extent of the
subject of a claim, or which substantially constrains or limits our capacity to provide a remedy, this will adversely
affect the handling of your claim. As examples of such conduct:
• If you arrange for repair works before we can assess a product, we may not be able to determine whether the
repair works were covered by a warranty, or may not be able to provide the appropriate remedy after those works;
• If you do not notify us of a claimable matter without delay, we will not be liable for damage caused by the
delay, and we may not be able to determine the initial cause of the damage once time has aggravated it; and
• If you refuse to allow us to access the product for the purposes of assessing a claim, we may reject the claim
on the basis that we have insufficient information.
d) If you provide us with false, misleading, or selectively incomplete information, we may reject that application
on that basis, even if you subsequently correct the information. If you are unsure whether information is relevant,
include it in your application and we will assess its relevance.
7. CONTACT
If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please
contact us. Phone: 1300 494 494 (Option 5).
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