NetPerformer Hardware Installation Guide
A-4 Memotec Inc.
4. During the Standard Warranty Period, the Distributor/Business Partner or end-user
may return defective parts for replacement at no charge (except shipping to
Memotec), in lieu of returning the complete Product.
5. The warranty does not apply if:
• Any part of a product that has been installed, altered, repaired, or misused in any
way that, in the opinion of Memotec, would affect the reliability or detracts from
the performance of any part of the product, or is damaged as the result of use in
a way or with equipment that had not been previously approved by Memotec;
• The warranty seal has been broken or the Product has been opened without
obtaining prior authorization in writing from Memotec. This excludes Product
option upgrades as long as Memotec documented procedures for option
upgrades are strictly adhered to;
• The Product has had the serial number altered, defaced or removed; or
• The Product has been damaged by accessories, peripherals, and/or other
attachments not approved by Memotec.
6. The warranty does not cover replacement or repair necessitated by loss or damage
from any cause beyond the control of Memotec, such as lightning (power surge or
brown out) or other natural and weather related events, outbreak of hostilities or
wartime environments.
7. The warranty does not cover damage or loss incurred in any transportation of the
product.
8. The warranty does not cover any labor involved in the removal and or reinstallation
of warranted equipment or parts on site, or any labor required to diagnose the nature
of the problem and establish the necessity for repair or replacement of the Product.
9. The warranty excludes any responsibility by Memotec for incidental or consequential
damages arising from the use of the Product, or for any inability to use them either
separate from or in combination with any other equipment or products.
10. It is the Distributor/Business Partner’s (or direct purchasers) responsibility to ensure
all paperwork complies with customs requirements.
11. Memotec is not responsible for any storage fees that shipping companies may charge
nor for any delay caused by lack of information on Product that is returned.
12. The Distributor/Business Partner (or direct purchaser) is responsible for all custom
and shipping fees related to the returned Product.
A fixed charge established for each product will be imposed for all equipment returned for
warranty repair where Memotec cannot identify the cause of the reported failure. The fee
for this service is defined in the current “Memotec Service Programs” document, identified
as “No Problem Found Fee”.
Memotec also offers a Warranty Extension Service for most products, providing yearly
extensions to the Standard Warranty Period. All the terms of this Standard Warranty Policy
apply for the warranty extension period for an additional price. The price and the additional
benefits of the Warranty Extension Service are described in the “Memotec Service
Programs” document.
Repaired units benefit from the standard guarantee for a period of 90 days, or until the end
of the Standard Warranty Period, whichever is the later date.
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