Preface
Memotec Inc. 1-11
1.5 Technical Support
Memotec Technical Support is designed to meet your full range of support needs. From
basic service to mission-critical support, we are committed to ensuring your success with
NetPerformer products. By employing state-of-the-art products and the latest technologies
available, we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact Technical Support by calling or sending email to our help-desk facilities:
• Telephone: +1 (514) 738-4781 during regular business hours, EST (GMT-5:00)
• Email: memotecsupport@memotec.com
Be prepared to provide the following information:
• Your name
• Company name
• Your location
• Telephone number
• Product serial number (see next section)
• Product work order number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem
1.5.1 Providing Product Numbers to Technical Support
The product serial number may be requested when communicating with NetPerformer
Technical Support. The serial number can be found on the rear of the unit. See “Rear View
of the SDM-9220/9230 UAC” on page 4-5.
1.5.2 Checking the Contents of Your Product Package
Before you install your NetPerformer product, verify the contents of the carton to ensure
that you have received all the unit’s, accessories, cables and optional hardware that you
ordered.
Caution
As soon as you receive your NetPerformer product, check the carton
and its contents for any sign of damage during shipment. If there is any
damage, contact the shipping agent immediately.
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