Troubleshooting
Using the Other Input References
(Optional) Connect any additional Input References to the back panel and configure them, if
needed:
n
For IRIG In, see REFERENCES - Timecode.
n
1PPS In, 10MHz In don't require any configuration.
See SyncServer signal feature comparison (on page 18) to see the available signals for
each model of SyncServer.
In This section
Troubleshooting 115
Backing Up/Restoring Configurations 118
Creating a Backup File 118
Restoring from a Backup File 119
Restoring the Factory Default Configuration 119
Configuring SNMP 120
Transferring Configurations 122
Removing the Top Cover 122
Replacing the Battery 122
CAUTION: Lithium Battery 123
Troubleshooting
The following troubleshooting scenarios provide high-level guidance on how to solve a range
of potential problems with the SyncServer.
n A bullet is a proposed solution. The user should try each solution in turn until the problem
is solved.
n A numbered step is a procedure. The user should complete the procedure to solve the
problem.
For additional help, contact Microsemi Customer Assistance (on page 3).
Passwords
You've tried logging in and the password doesn't work.
n
Passwords are case sensitive. Check that that Caps Lock isn't on.
n
Use the Recover Password feature, if it is available and configured.
n Have another user log in and change your password settings.
997-01520-02 Rev. G2.......................................................................... Page 115
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