Using the Other Input References
n If all else fails, restore the factory default configuration using the hardware jumper. See
Restoring the Factory Default Configuration (on page 119).
See also: Changes to Passwords and User Names (see "Properties of User Names and
Passwords" on page 20)
Web Interface Troubleshooting
You can't reach the web interface.
n Check that LAN1 is physically connected to the network.
n Ping the IP Address of LAN1.
n Check that the LAN1 IP Address, Mask, and Gateway are valid using the STATUS button
to display LAN1 STATUS.
n LAN1 may be disabled. If needed, turn it on using the Keypad/Display as follows:
1. Press MENU.
2. Select 1) LAN1.
3. Select 2) On/Off.
4. Select 1) On.
n The Web Server may be turned off.
n Cycle the power off and on again. Depending on the configuration of the SERVICES
- Startup page, the web server may be available when the SyncServer finishes
rebooting. See Halting the SyncServer.
n Otherwise, log into the command line interface and turn the web server on using
the HTTP on command. See Command Line Interface (on page 79).
n After logging in to the web interface, select Auto for Web Server on the SERVICES -
Startup page.
n The SERVICES - HTTP page may be configured for Secure (Port 443) Only. If so, edit the
URL in the browser so that it begins with "https" instead of "http".
Alarms and Notification
You're not receiving alarm notifications by email or snmp.
n Check that the alarm notification settings are enabled, as shown in the Factory Default
Settings for Alarms topic that follows.
n
To receive SNMP traps, verify that the NETWORK - SNMP and NETWORK - SNMP Traps
pages are configured correctly.
n
To receive email notification, verify that the SERVICES - Email page is configured correctly.
n Verify that LAN1 is configured with a valid DNS server address.
Factory Default Settings for Alarms
Name Auto Clear Severity Send Trap Write Log Send Email
NTP System Peer Change Notify X
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