Customer Support and Warranty Information
For immediate help diagnosing problems with this product, refer to the online Help or “Appendix D - Troubleshooting Guide”.
For help diagnosing problems by phone with this product, contact Midmark Support Services at (800) 624-8950 or (844) 856-1230,
option 2, Monday to Friday 5:00 am to 5:00 pm, Pacific Time .
To contact Midmark Support Services via email: techsupport@midmark.com Self-help knowledge base
and live can be accessed at: kb.midmark.com
Warranty
Midmark warrants IQecg® to be free from manufacturing and material defects for 12 months from the date of purchase. Accessories
and patient cables for IQecg
®
are warranted for 90 days. Any misuse or abuse of a Midmark product voids all applicable warranties.
Please refer to midmark.com for the full and current Warranty Terms and Conditions.
Return Materials Authorization
To return any product for repair, a Return Materials Authorization (RMA) number must be obtained from Midmark Support Services.
This RMA number should be referenced on the package(s) containing the items to be returned and in any correspondence regarding
the return.
Shipping
Before shipping any unit to Midmark, be certain that an RMA number has been issued and that all guidelines regarding this authorization
are followed. We highly recommend following all guidelines for the shipment
of medical products set forth by the shipping company used. If a question should arise regarding the appropriate method of shipment,
please feel free to ask when calling for an RMA number. It is ultimately the responsibility of the customer when shipping a product to
ensure that all packages and their contents get to Midmark safely. Midmark will not assume responsibility for damage due to improper
packaging, shipment or product use. Such actions will void all applicable warranties
Midmark Corporation 690 Knox Street, Suite 100
Torrance, California 90502
Tel: (310) 516-6050
USA: (800) 624-8950
Fax: (310) 516-6517
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