MKS PDR 2000 - Customer Support

Chapter One: General Information
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Customer Support
Standard maintenance and repair services are available at all of our regional MKS Calibration and
Service Centers, listed on the back cover. MKS also accepts the instruments of other manufacturers for
recalibration using the Primary and Transfer Standard calibration equipment at our regional service
centers. If any difficulties arise using the Type PDR 2000 instrument, or to obtain information about
companion products MKS offers, contact any authorized MKS Calibration and Service Center.
If you need to return the gauge controller to MKS Instruments for service:
1. Contact MKS Instruments to get a ERA (Equipment Return Authorization) number.
2. Pack the instrument securely.
3. Use the original packaging if it is available.
4. If the MKS Instruments PDR 2000 was shipped with a cable and/or CDG sensor, diagnosis and
repair will be more efficient if all components are returned together. If this is not convenient, please
consult with your MKS Instruments Customer Service Representative
5. If you do not have appropriate packing materials, commercial packing and shipping firm can provide
them.
6. Be sure to mark the ERA number on the outside of the package.
Warning
All returns to MKS Instruments must be free of harmful,
corrosive, radioactive, and toxic materials.