Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
• Playing videos, games or other media apps
• Using GPS navigation
• Tethering your phone or using it as a Wi-Fi hotspot
• Using your phone while it's charging
• Downloading or uploading a lot of data
Ways to prevent your phone from heating up
• Pause resource-intensive features or apps until your phone cools down.
• Always use the charger that came with your phone.
• Keep your phone away from direct heat or excessive sunlight.
• Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build
up.
• Reduce your phone's display brightness.
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using
or charging it, turn your phone of
f and on again. This will stop the previously stuck process and
resolve the issue.
Phone won't turn on
If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but
immediately turns off, try these steps to fix the issue.
1. Hold down your phone's power button for 5-7 seconds, or up to 30 seconds.
This should restart (or "reboot") your phone.
2. Charge the phone.
If your phone has a sign-of-life indicator, look for a white light near the top front of the
phone. This indicates that the phone is charging but the battery is too low to power the
screen.
If you're having trouble charging, try these troubleshooting steps.
Fix a problem : Hardware issues 183
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