2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the
charger
, restart by holding down the power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update is available for your phone.
3. Check the available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone, reset your phone to factory settings to remove any processes
that may be causing the issue.
A factory data reset will remove all data from your phone.
SD card problems
Phone doesn't recognise new SD card
If your phone isn't recognising a new card that you inserted, try these steps. After each step,
check to see if the issue is fixed.
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issues:
1. Turn your phone off and remove
the card. Inspect for damage. If not damaged, reinsert
the card.
2. If a SIM card is installed near the SD card, be sure the SIM is not obstructing the SD
card from making full contact.
3. Turn the phone on.
3. Check that the card is mounted:
1. Go to Settings > Storage.
2. If you see Ejected under the card name, touch the name, then touch MOUNT.
3. Turn your phone off and then on again.
4. Check that the card's type and capacity is compatible with your phone. If not, use a
different SD card that meets the requirements.
5. Insert a different SD card to confirm that the issue is with the original card and not with your
phone.
Fix a problem : Hardware issues 185
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