Phone cannot format SD card
Try the following:
• Check that the card's type and capacity is compatible with your phone. If not, use a
dif
ferent SD card that meets the requirements.
• Try formatting the card using an SD card reader and an SD card formatter app on a
Windows computer.
Phone stopped reading SD card
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
2. Inspect card for damage or alignment issues:
1. Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert
the card.
2. If a SIM card is installed near the SD card, be sure the SIM is not obstructing the SD
card from making full contact.
3. Turn the phone on.
3. Check that the card is mounted:
1. Go to Settings > Storage.
2. If you see Ejected under the card name, touch the name, then touch MOUNT.
3. Turn your phone off and then on again.
4. If the card is formatted as portable storage, use another device to check if the card is
readable:
1. Insert card into another device.
2. If that device can read the card and files are present, back up files to your computer.
This won't work for cards formatted as internal storage.
5. Check for errors with a USB SD card reader connected to a Windows computer:
1. Insert the card into a USB card reader.
2. Open My Computer, right-click on the SD card and select Properties > Service >
Check disk for errors. Depending on the size of your card and usage, this process
could take up to an hour.
6. Reformat card using an SD card reader and an SD card formatter app on a Windows
computer. Formatting the card erases all data on the card. Before you reformat, if you can
access your SD card files from your PC, copy them to your computer. Then, use the SD
card formatter app to format your card to FAT32.
Fix a problem : Hardware issues 186
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