Can't hear notifications
Adjust your notification settings.
Can't send or receive messages
1. Change your preferred network to Global.
2. If you recently switched from iPhone and are having trouble sending messages to or
receiving them from an iPhone, your phone number may still be associated with
iMessaging. Y
ou need to deregister your account.
3. Contact your carrier.
Can't send or receive pictures or videos
Your data plan must support MMS (multimedia messaging) and mobile data must be on.
Messages app stopped
1. Check that you have not disabled permissions for the Messages app. If any permissions
are turned of
f, turn them on and try using the app again.
2. Force stop the app. This completely shuts down the app, including any background
services that may be causing your issue.
3. Uninstall any recent app updates.
Touch & hold
, then touch
App info >
>
Uninstall updates.
4. Clear the app’s cache. This frees up space by removing temporary files.
5. Reset
the phone.
Keyboard not working
If your keyboard has problems, such as a missing spacebar:
1. Check for updates to your keyboard app.
2. Turn your phone off and then on again.
3. Clear the cache for the keyboard app.
Problems with
Facebook, WhatsApp and other apps
If you're having problems with messaging apps that you installed:
1. Check for
updates to the app.
2.
If you can open the app, touch
or >
Help and look for troubleshooting information.
Fix a problem : App issues 204
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