Q
qsalazarJul 26, 2025
Why is there low heat or low flame on my Napoleon Grill when the valve is on high?
- KKeith DavisJul 26, 2025
The low heat or flame could be due to several reasons. If you are using propane, ensure you are following the correct lighting procedure, with all gas grill valves off when the tank valve is turned on, and that you turn the tank on slowly to allow pressure to equalize. Refer to the lighting instructions. If you are using natural gas, the supply line might be undersized; the pipe must be sized according to the installation code. For both types of gas, improper preheating could be the cause. Preheat the grill with both main burners on high for 10 to 15 minutes.