Why do my Napoleon PRESTIGE 500 burners have a yellow flame and smell like gas?
If the burners on your Napoleon Grill are producing a yellow flame and you smell gas, a possible cause is a spider web or other debris in the burner. You should thoroughly clean the burner by removing it. See the general maintenance instructions for guidance.
What to do if the pilot light won't light on my Napoleon Grill?
If the pilot on your Napoleon Grill will not light, ensure that the propane cylinder is full and that there are no obstructions in the pilot orifice. Also, check that the electrode wire is correctly connected and that the pilot electrode is clean. After turning the pilot knob to high, wait approximately 20-30 seconds for air to purge the gas supply line while pressing igniter. During initial set-up or after the tank has been refilled, it is best to light one of the tube burners before lighting the pilot burner, as this enables the gas to reach the valves on the manifold more quickly. Note that the pilot flame, especially on natural gas units, can be difficult to see, so place your hand 1 inch (2.5 cm) above the grill surface over the pilot burner to feel for heat.
Why won't my Napoleon PRESTIGE 500 Grill rear/side burners light with the igniter?
If the rear and side burners of your Napoleon Grill will not light with the igniter but will light with a match, the possible causes are a dead or incorrectly installed battery, a loose electrode wire or switch terminal wires, or lifting flames on the burner. Replace the battery with a premium heavy-duty battery. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals. If flames are lifting on the burner, close the air shutter slightly.
Why does my Napoleon PRESTIGE 500 have a yellow flame?
If the burners on your Napoleon Grill burn with a yellow flame and are accompanied by the smell of gas, there may be a spider web or other debris in the burner. Thoroughly clean the burner by removing it.
Napoleon PRESTIGE 500 rear/side burners won't light with igniter, what to do?
If the rear and side burners on your Napoleon Grill will not light with the igniter but will light with a match, replace the battery with a heavy-duty premium battery, ensuring it is installed correctly. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter and that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals.
What to do if Napoleon PRESTIGE 500 Grill burner output on high is too low?
If the burner output on 'high' setting is too low on your Napoleon Grill, accompanied by a rumbling noise, it could be due to several factors. Check the gas level in the propane cylinder. Also, make sure the supply hose isn't pinched. A dirty or clogged orifice or spider webs in the venturi tube can also cause this issue, so clean the burner orifice and venturi tube. Lastly, the propane regulator might be in a 'low flow' state; ensure the lighting procedure is followed carefully by turning all gas grill valves off when turning the tank valve on, and then turn the tank on slowly to allow pressure to equalize. See the lighting instructions for more details.
Why is the Napoleon PRESTIGE 500 Grill not getting hot enough?
If your Napoleon Grill has low heat or a low flame when the valve is turned to high, ensure that the lighting procedure is carefully followed. All gas grill valves must be in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize. For natural gas, the supply line might be undersized, so the pipe must be sized according to installation code. For both propane and natural gas grills, preheat the grill with both main burners on high for 10 to 15 minutes.
How to fix Napoleon PRESTIGE 500 Grill if side or rear burner won’t ignite with sparking noise?
If the illumination and side/rear burner ignition work fine but you can’t ignite the side or rear burner even when sparking noise occurs on your Napoleon Grill, adjust the gap between the two prongs of the side burner electrode when the side burner doesn’t ignite. Adjust the gap between the electrode and the rear burner when the rear burner doesn’t ignite.
Why won't the rear and side burners on my Napoleon PRESTIGE 500 light with the igniter?
If the rear and side burners on your Napoleon Grill will not light with the igniter but will light with a match, replace the battery with a heavy-duty premium battery or make sure it is installed correctly. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch (if equipped) are firmly pushed onto their respective terminals.
What to do if the pilot will not light on Napoleon PRESTIGE 500?
If the pilot on your Napoleon Grill won't light, after turning the pilot knob to high, wait about 20-30 seconds for air to purge from the gas line while pressing the igniter. Ensure your propane cylinder is full. During the initial setup or after refilling the tank, it's best to light one of the tube burners before lighting the pilot burner to help the gas reach the valves on the manifold more quickly. Also, check for and clean any obstruction in the pilot orifice, replace the lead wire if needed, and clean the pilot electrode.
General| Main Burners | 4 |
|---|---|
| Side Burner | Yes |
| Rotisserie Burner | Yes |
| Material | Stainless Steel |
| Cooking Area | 500 square inches |
| Ignition System | JETFIRE™ Ignition System |
| Grill Grates | Stainless Steel |
| Fuel Type | Natural Gas or Propane |
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