NEC DT820 - Agent Log in; Automatic Call Distribution (ACD)

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Note: If you hear “stutter” dial tone after dial the
number, ARS is requesting that you enter an
Automatic Route Selection Authorization
Code.
Automatic Call Distribution (ACD)
Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
Display before Agent login
Display after Agent login
Agent Log Out Display
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
Note:
This step is not required if the ID code is
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
Note:
The ACD LOG IN/LOG OUT key lights.
12345678 STA 12345678
WAIT ACD LOGIN G:01
List Dir VMsg

12345678 STA 12345678
GROUP No: 01
(1:Yes; 0:No)
ACD LOGOUT?
INPUT AIC
List Dir VMsg
