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Display before Agent login
Display after Agent login
Multiple AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code -not assigned at default.
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four
digits).
Note:
The ACD LOG IN/LOG OUT key lights.
4. Repeat steps 3 and 4, if more log ins are required.
To log out (for single or multiple agent AIC log In):
Note:
All AIC log in become logged out.
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10) + 1 to accept.
2. Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
Note:
The ACD LOG IN/LOG OUT key goes out.
Rest Mode
To set the manual Rest Mode:
1. From an idle state, press the ACD Rest Mode key
(Service Code 752: *13).
Note:
The ACD Rest Mode key lights. If the Rest
Mode key is pressed while the agent is on an
active call, the key will flash until the agent
hangs up.
Note: This operation is not available for the System
Supervisor.
To cancel the manual Rest Mode:
1. Press the ACD Rest Mode key
(Service Code 752: *13).
Note:
The ACD Rest Mode key light goes off.
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