NEC Univerge SV8100 - Page 103

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 71
Setting Up the 2nd Announcement for Overflow Modes 8 and 9
 Mode 8 = No Overflow with 2nd Announcement Only
 Mode 9 = Overflow with 2nd Announcement Only
For overflow modes 8 and 9, the system handles overflow timing and playing of the
2nd Announcement to callers based on the interaction of the following ACD
programming:
 41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
Overflow out of the ACD queue (mode 9 only) occurs after this timer
expires. The timer starts as soon as a call goes into queue. Disable this
timer (0) if you want queued callers to stay in queue until they are answered
or they hang up (as long as Program 41-10-05, 41-11-07 or 41-19-07 is not
set which will disconnect the call). When it times out, the system overflows
the caller to the destination defined in Program 41-09-01.
2
3
6
The 1st
announcement
repeats if defined
in 41-11-03/41-
19-03 or the 2nd
announcement is
played.
The 1st
announcement
plays for the first
time.
When a call
rings in, these
timers start.
Overflow occurs
(mode 4 only).
41-11-05
(VRS)
41-19-05
(In-Mail)
22-01-11
(VRS)
41-19-08
(In-Mail)
41-08-04
41-11-07
(VRS)
41-19-07
(In-Mail)
41-11-03
(VRS)
41-19-03
(In-Mail)
41-11-01
(VRS)
41-19-01
(In-Mail)
4
5
The 2nd announcement
plays once, then may
repeat based on
41-11-05/41-19-05 using
the interval defined in
22-01-11/41-19-08.
After this times out, the 1st announcement plays.
When a PGD(2) is used, it will continue to play the 1st
Announcement Message until the call is answered, the
caller hangs up, or 41-10-04 expires.
The call
disconnects once
the timer expires
(unless set to 0).
41-10-04
PGD(2)
41-10-05
PGD(2)
41-10-03
PGD(2)
4
3
2
The call disconnects
once the timer expires
(unless set to “0”).
The 2nd Announcement
starts to play.
1