NEC Univerge SV8100 - Features

UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 2 - 15
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
2
For each work period (WP 1-8) enter:
ACD
ACD Group that should answer the Incoming Ring Group trunks
(ACD Groups: 1-64) (41-03-01)
N
Night Announcements (0 = Disable, 1 = Enable)
(41-03-02)
P
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP1 WP2
WP3 WP4
ACD N P ACD N P ACD N P ACD N P
111210100
WP5 WP6
WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-6.
Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
3
For each work period (WP 1-8) enter:
ACD
ACD Group that should answer the Incoming Ring Group trunks
(ACD Groups: 1-64) (41-03-01)
N
Night Announcements (0 = Disable, 1 = Enable)
(41-03-02)
P
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP1 WP2
WP3 WP4
ACD N P ACD N P ACD N P ACD N P
211110200
WP5 WP6
WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-6.