Issue 4.0 UNIVERGE SV8100
2 - 16
ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
For each work period (WP 1-8) enter:
ACD
ACD Group that should answer the Incoming Ring Group trunks
(ACD Groups: 1-64) (41-03-01)
N
Night Announcements (0 = Disable, 1 = Enable)
(41-03-02)
P
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP1 WP2
WP3 WP4
ACD N P ACD N P ACD N P ACD N P
WP5 WP6
WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-6.
ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
For each work period (WP 1-8) enter:
ACD
ACD Group that should answer the Incoming Ring Group trunks
(ACD Groups: 1-64) (41-03-01)
N
Night Announcements (0 = Disable, 1 = Enable)
(41-03-02)
P
Trunk priority (0 = Normal, 1 ~ 9 = Priority)
(41-03-03)
WP1 WP2
WP3 WP4
ACD N P ACD N P ACD N P ACD N P
WP5 WP6
WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-6.