UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 25
When CID marking by pressing LK during an ACD call (By Group Supervisory)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0
：Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212) or by
transferring from someone, and answers the call by Group supervisor 105.
2. Group Supervisory 105 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212, Agent Extension number ＝ 105]
Group Supervisory can be registered Caller ID regardless of the setting PRG41-04-01.
System Supervisory cannot press LK to store CID information.
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