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NEC Univerge SV8100 - Page 58

NEC Univerge SV8100
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Issue 4.0 UNIVERGE SV8100
3 - 26
When CID marking by pressing LK (Agent which logs in to multi group in AIC)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0 = Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100 (AIC login: Group1/3).
2. Agent 103 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID 214-555-1212, Agent Extension number 103]

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