UNIVERGE SV8100 Issue 4.0
ACD Installation Manual 3 - 27
When CID marking by pressing LK (Marking unavailable)
Assumption:
PRG41-24-01 Caller ID marking setup
：Disable
PRG41-24-02 ACD Agent info for Caller ID 0: Agent Extension number
1. Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
2. Agent 100 is pressing Marking LK.
=> LCD display [Marking unavailable] -> Normal ACD call screen
=> Buffer is not retained.
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